Effective Date: December 22, 2025
At SEO.DIGITAL, we stand behind the quality of our eCommerce SEO services. Because our products are digital deliverables (such as outreach, content, and audits), they cannot be “returned” in the traditional sense. Therefore, our policy is strictly limited to the following:
1. Returns for Defective Products Only
We only offer refunds or “returns” for products that are deemed defective. A digital product is considered defective if:
- Backlinks: The link is not live, is marked as “nofollow” when “dofollow” was purchased, or is placed on a domain that significantly differs from the niche or metrics agreed upon at the time of purchase.
- Content Writing: The deliverable contains significant plagiarism, major grammatical failures, or fails to follow the specific creative brief provided during the order process.
- Technical Audits: The file is corrupted or fails to include the core analysis modules promised in the service description.
2. No Exchanges
We maintain a strict no-exchange policy. Once a service has been initiated or a digital deliverable has been sent, it cannot be exchanged for a different service, credit, or product. Please ensure you have selected the correct service for your needs before completing your purchase.
3. Reporting a Defect
If you believe your deliverable is defective, you must notify us within 14 days of the delivery date. To submit a claim:
- Email support@seo.digital with the subject line “Defective Product Claim – Order #[Your Order Number]”.
- Provide a detailed description of the defect and any supporting evidence (e.g., screenshots or URLs).
4. Evaluation and Processing
Upon receipt of your claim, our team will audit the deliverable.
- If the defect is verified, we will issue a full or partial refund to your original payment method.
- If the issue can be corrected (e.g., fixing a broken link or correcting a content error), we reserve the right to rectify the defect in lieu of a refund, at our discretion.
5. Non-Refundable Scenarios
We do not offer refunds or returns for:
- “Change of mind” after the service has been initiated.
- Dissatisfaction with search engine ranking fluctuations (as rankings are subject to third-party algorithms).
- Requests made after the 14-day claim window.